Information kiosks
Shoppers who are looking for store information, directions around the centre and local area information can visit the information kiosks. These friendly Sandton City hosts are situated on the Lower Level near the Checkers Court area (opposite Total Sports & Swarovski) and on the Upper Level near Woolworths.

Information Kiosk hours:
Monday to Thursday: 9am to 7pm
Friday: 9am to 8pm
Saturday and Sunday: 9am to 6pm
Public holidays: 9am to 5pm

Electronic directory boards and signage can be found throughout the centre.

Wheelchairs
Wheelchairs are available for hire from the Sandton City security control room, which is situated on level 4 parking area in between entrances 6 and 7. To hire a wheelchair, you will need positive identification, either a green barcoded ID or valid driver’s license, as well as a R250 security deposit, which is fully refundable.

Muslim prayer room
A Muslim prayer room is located on the Upper Level outside Entrance 27.

Smoking areas
As per the new national smoking legislations, smoking in an enclosed and public area is illegal unless the area is deemed a smoking area. Please note that no smoking is allowed in the undercover parking areas of the centre, and there are no stores or restaurants at Sandton City that offer smoking sections.

Baby facilities

The baby changeroom in the Food Court has areas to change, feed and rest your baby as well as two private feeding rooms.

A family toilet facility is conveniently situated next to the baby changeroom.

Most of the newly refurbished toilets in the centre include the parent and child toilet (adult and junior-size toilets), baby changing rooms and feeding rooms.