Facilities and Services

Sandton City prides itself on providing its customers with a wide variety of world-class services that are aimed at catering for all our shoppers needs during their shopping trip. These services include information kiosks, gift cards, store directories, free wheelchair services, male, female and disabled toilet facilities, as well as baby changing rooms and feeding rooms.


Shoppers who are looking for store information, directions around the centre and local area information can visit the information kiosks. These friendly Sandton City hosts are situated in the Banking Mall, on the Lower Level in the Checkers Court area (opposite Totalsports and Swarovski), on the Upper Level near Woolworths and on the Lower Level in the Protea Court.

Monday - Saturday:
09h00 - 20h00
Sunday & Public Holidays:
09h00 - 18h00

Electronic directory boards and signage can be found throughout the centre.


Wheelchairs are available for hire from any Sandton City information kiosk. To hire a wheelchair, you will need positive identification, either a barcoded ID or valid driverís license, as well as a R250 security deposit, which is fully refundable.


A Muslim prayer room is located on Level 7 outside Entrance 27.


As per the new national smoking legislation, smoking in an enclosed and public area is illegal unless the area is deemed a smoking area. Please note that no smoking is allowed in the undercover parking areas of the centre, and there are no stores or restaurants at Sandton City that offer smoking sections.


The baby changeroom in the Food Court has areas to change, feed and rest your baby as well as two private feeding rooms.

A family toilet facility is conveniently situated next to the baby changeroom.

Most of the newly refurbished toilets in the centre include the parent and child toilet (adult and junior-size toilets), baby changing rooms and feeding rooms.